Who We Are
Helen Henderson, Hazel Woodward and Lorraine Estelle are all experienced in the information industry with complimentary experience in libraries, consortia, subscription agents, vendors and publishers. They are able to supply a complete view of the current industry and the important trends and strategic opportunities, and provide a unique view of the relationships and communication between content providers and content consumers.
Hazel has in depth experience of academic libraries and consortia. For 13 years, up until 2012, Hazel was University Librarian and Director of the University Press at Cranfield University. Prior to that she was Head of Electronic Resources at Loughborough University. She was awarded her PhD at Loughborough University for research into journals and scholarly communication and has retained her research interests in this field throughout her career.
Hazel has published widely in the professional journal literature and has edited 2 books on the theme of scholarly communication including Digital Information: order or anarchy, Facet Publishing, 2010. She has recently guest edited an open access publication on behalf of Jisc Collections entitled Ebooks in education: realising the vision, published in 2014.
Until 2014, Hazel was Chair of the COUNTER Board of Directors and co-chair of the COUNTER Usage Factor Project and until 2011, she was Chair of the JISC Collections Electronic Information Resources Working Group which oversees UK academic library consortia negotiations and procurement for digital resources. In 2010, Hazel was awarded an MBE for services to higher education.
Helen has had a varied career, starting as a geologist and then mainly in the commercial sector as a librarian, software developer, publisher and subscription agent. Her wide view of the industry has enabled her to advise in areas of strategic development, such as business models for pricing and packaging of electronic publications of all types.
Her company Information Power developed a database of customer information for publishers which now forms the basis for potential standards. She was the founder of Ringgold which now provides an authoritative database of institutional subscribers to publishers worldwide.
Helen has worked on several standards committees, including NISO’s Institutional Identifiers Working Group, the Editorial Board of NISO’s Information Standards Quarterly.
Lorraine is an experienced manager in the information industry having worked both in the publishing and library sectors. She was CEO of Jisc Collections, where she gained extensive knowledge of the e-content market place, leading negotiations and procurement of electronic resources for the UK’s academic library consortium. As a strategic thinker she has been instrumental in the development and implementation of new business models.
She joined COUNTER as Director in 2015, where she is focused on improving the utility of usage statistics. In addition to her responsibilities at Jisc Lorraine has been an energetic participant in wider information industry initiatives and organizations and is co-editor of Insights: The UKSG Journal.